Shipping policy
SHIPPING POLICY
Thank you for shopping with Chillax St Francis Bay! We want to make sure your order reaches you safely and on time. Please read our shipping policy below.
Domestic Shipping (South Africa)
We ship nationwide across South Africa using trusted courier partners including The Courier Guy and Aramax.
- Shipping rates are calculated based on the weight of your order and start from R60.00.
- Standard flat-rate shipping is R100.00 for most orders.
- Heavier or bulkier orders may attract a higher rate of up to R250.00.
- Estimated delivery time is 2–5 business days after dispatch, depending on your location.
International Shipping (United States)
We currently ship internationally to the United States.
- Standard International Shipping: R550.00
- Express International Shipping: R950.00
- Estimated delivery times vary by destination and courier. Please allow 7–14 business days for standard international delivery.
Order Processing
- Orders are processed within 1–2 business days of payment confirmation.
- You will receive a tracking number via email once your order has been dispatched.
Important Notes
- We are not responsible for delays caused by courier services, customs, or circumstances beyond our control.
- International orders may be subject to import duties and taxes, which are the responsibility of the recipient.
- If you have not received your order within the estimated timeframe, please contact us at the email address listed in our Contact Information policy.